Terms and Conditions
The terms on which we provide our services.
1. Provider and scope
These terms apply to business-to-business advisory, project coordination and related services provided by Sascha Lotz, trading as Lotz Business Link, Kirchenplatz 1a, 91093 Heßdorf, Germany, under the Eastbound Link brand (referred to below as “Eastbound Link”, “we” or “us”). They apply where incorporated into the relevant contract before its conclusion. Website publication alone does not incorporate them into every contract. Individually negotiated agreements take precedence. These terms do not govern a sale of goods or a supplier manufacturing contract.
2. Contract formation
Unless expressly stated otherwise, quotations are non-binding and expire no later than 14 calendar days after their date, or on an expressly stated earlier expiry date. A client order is an offer. A contract forms when Eastbound Link accepts it, for example by an express order confirmation in text form. Receipt of an enquiry or order alone is not acceptance. Separately concluded individual agreements remain unaffected.
3. Services and fees
The quotation, order confirmation or individual agreement defines the scope, deliverables, milestones, Activation Fee, Monthly Retainer, currency and any additional rates or expenses. The Activation Fee covers the agreed initial project activation and preparation activities. Its amount and included activities must be specified in the individual agreement. A retainer covers only the agreed capacity and services, not unlimited work. Fees are subject to applicable VAT as stated in the quotation or invoice. Additional work and chargeable expenses require agreement before they are incurred.
4. Payment terms
The Activation Fee is due in full before any project work commences. Monthly Retainer fees are billed at the start of each retainer month. Payment is due within 14 days of the invoice date. Work starts only after the Activation Fee has been received, even if the invoice payment period has not yet expired.
If an amount properly due remains unpaid 30 days after its invoice date, Eastbound Link may suspend affected active project work after notifying the client in text form and allowing a reasonable opportunity to resolve the non-payment. Any suspension must be proportionate and comply with applicable law. Statutory rights of retention and set-off remain unaffected. Agreed deadlines will be adjusted reasonably to reflect a justified suspension and restart. Statutory late-payment remedies apply where their legal requirements are met. Advance payment does not make a fee automatically non-refundable.
5. Client cooperation and changes
The client shall provide the information, access, decisions and approvals reasonably required for the agreed services and ensure it has the rights necessary to provide project materials. Delays caused by missing cooperation will be addressed by a reasonable adjustment of the schedule. Changes to scope, fees or deliverables require agreement. No additional charge is imposed solely by publishing revised website terms.
6. Performance and third parties
The agreed contract determines whether particular services or results are owed. Advisory services do not guarantee a commercial outcome unless expressly agreed. Eastbound Link has no authority to bind a client to a supplier order or other third-party contract unless the client expressly grants that authority. Third-party costs and responsibilities must be set out in the individual project agreement.
7. Confidentiality and intellectual property
The applicable NDA and individual project agreement govern confidential information, including technical data, designs, BOMs, software and customer IP. Disclosure does not transfer existing rights. Any permitted use, supplier disclosure and rights in newly developed results must be expressly agreed. Confidentiality obligations do not restrict legally required or protected disclosures. The website Confidentiality page is informational and does not replace an NDA.
8. Term and termination
The individual agreement defines the retainer period, any minimum term, renewal arrangements and ordinary notice period. No minimum term or automatic renewal arises from this page alone. Statutory termination rights, including termination for good cause, remain unaffected. On termination, fees, advance payments and completed or outstanding work are settled according to the contract and applicable law. No blanket forfeiture of the Activation Fee or other advance payments applies.
9. Liability
Liability, remedies and limitation periods are governed by applicable law unless the parties conclude a valid separate agreement. These terms do not exclude liability for intent, gross negligence, injury to life, body or health, or any other liability that cannot lawfully be excluded.
10. Data protection
Personal data is processed in accordance with applicable data protection law and the Privacy Policy. Where legally required, the parties will conclude a separate data processing agreement before the relevant processing begins. These terms do not replace that agreement.
11. Governing law and administration
German substantive law applies, subject to mandatory rules. Jurisdiction follows the applicable statutory rules. Amendments should be recorded in text form, without restricting the priority of individually negotiated agreements. If a term is ineffective, the statutory rules determine the consequences. Updated website terms apply to future contracts only when validly incorporated, unless the parties separately agree otherwise.